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Contact & FAQ

Curious? Questions?

Have you been browsing our Mountain Hotel Luis website and questions came up? Feel free to use our contact form or just give us a call. We look forward to having you!

    You can find information on data protection here.

    Our contact details

    Mountain Hotel Luis
    Email: luis@mountain-hotels.com
    Phone: 0043 6547 20 630


    Something is still unclear to you? Then take a look at our FAQ. There we have answered all common questions for you.

    Service from a hotel – freedom as in the “vacation apartment”. Pool, sauna, massage, breakfast, half board, high quality design on the one hand – plenty of space, kitchenette, refrigerator, large accommodations (up to 8 adults) and retreat on the other. Wow!

    The rules change often and are always adapted to the current situation. You can find all information here.

    No. You are on vacation. You should start the day relaxed. No one has to go get rolls. Come to us at “Luis’ Gardens”.

    FLEXIBILITY is super important to us. Decide for yourself how often you want to enjoy the 3-course menu. Tip: try on the first day, otherwise you will be annoyed about what you missed.

    No. We come in a certain two / three days rhythm (depending on the length of stay) and look after the right and clean.
    Should you need anything in the meantime – just let us know and we will take care of it.

    Ski cellar? – yes, with boot dryers
    ski rental? – right next door. Best to book online.
    Ski pass? At the reception or included in the package.
    Ski bus? 150m in front of the door – if at all necessary. The entrance to the Maiskogel is 500m away.
    Snow guaranteed? Yes – thanks to the glacier we start already in October and stop only in July.

    Unbelievable much! Look here at our activities.

    Currently only in two of our apartments. 1x in the apartment Medium and 1x in the apartment XLarge. Please contact us by phone.

    Yes! A parking spot in our underground parking garage costs 10 EUR per car for the entire stay.

    Our guaranteed times for check-in / -out are 4 PM and 11 AM. Of course you can use the wellness area earlier or even longer, park your car, relax on our sun terrace or store your luggage.

    We are a rapidly growing hotel group with origins in Pinzgau/Salzburger Land. In the coming years, we will shake up the hotel industry in a wide variety of tourism sectors.