Contact & FAQ
Have you been browsing our Mountain Hotel Luis website and questions came up? Feel free to use our contact form or just give us a call. We look forward to having you!
Something is still unclear to you? Then take a look at our FAQ. There we have answered all common questions for you.
Hotel? But you have almost only apartments?
Service from a hotel – freedom as in the “vacation apartment”. Pool, sauna, massage, breakfast, half board, high quality design on the one hand – plenty of space, kitchenette, refrigerator, large accommodations (up to 8 adults) and retreat on the other. Wow!
How is that now with 3G / Covid / mask obligation?
The rules change often and are always adapted to the current situation. You can find all information here.
Can I book the apartment without breakfast?
No. You are on vacation. You should start the day relaxed. No one has to go get rolls. Come to us at “Luis’ Gardens”.
Is it possible to book half board only for single days?
FLEXIBILITY is super important to us. Decide for yourself how often you want to enjoy the 3-course menu. Tip: try on the first day, otherwise you will be annoyed about what you missed.
Are the apartments cleaned daily?
No. We come in a certain two / three days rhythm (depending on the length of stay) and look after the right and clean.
Should you need anything in the meantime – just let us know and we will take care of it.
Everything about skiing!?
Ski cellar? – yes, with boot dryers
ski rental? – right next door. Best to book online.
Ski pass? At the reception or included in the package.
Ski bus? 150m in front of the door – if at all necessary. The entrance to the Maiskogel is 500m away.
Snow guaranteed? Yes – thanks to the glacier we start already in October and stop only in July.
What else can one do at your place?
Unbelievable much! Look here at our activities.
Are dogs allowed at your place?
Currently only in two of our apartments. 1x in the apartment Medium and 1x in the apartment XLarge. Please contact us by phone.
Do you have an underground garage?
Yes! A parking spot in our underground parking garage costs 10 EUR per car for the entire stay.
When can I move into my apartment? And how long can I stay?
Our guaranteed times for check-in / -out are 4 PM and 11 AM. Of course you can use the wellness area earlier or even longer, park your car, relax on our sun terrace or store your luggage.
What are the "Mountain Hotels" actually?
We are a rapidly growing hotel group with origins in Pinzgau/Salzburger Land. In the coming years, we will shake up the hotel industry in a wide variety of tourism sectors.